Refund policy

 

Final Sale & Refund Policy

Thank you for shopping with us. Please review our policy regarding purchases and cancellations carefully before completing your order.

1. Final Sale Disclaimer

All items purchased through our website are considered Final Sale once they have been delivered. We do not offer returns, exchanges, or refunds for any items for "change of mind," sizing issues, or incidental preferences after the delivery process is complete.

2. Order Cancellations by the Company

While we strive to fulfill every order, there are rare instances where we may need to cancel an order due to:

  • Inaccurate inventory levels or stockouts.

  • Unforeseen shipping restrictions or logistical issues.

  • Pricing errors or payment processing failures.

A refund will only be initiated for orders that are cancelled by the company. 

 Notification Process

In the event that we must cancel your order:

  • Direct Contact: A member of our team will contact you immediately via the email address or phone number provided at checkout.

  • Refund Issuance: If your order is cancelled by us, a full refund will be processed automatically to your original method of payment.

  • Processing Time: Please note that while we initiate refunds immediately upon cancellation, it may take 5–10 business days for the credit to appear on your statement, depending on your financial institution.

Need Help?

If you have questions regarding a specific order info@urbanbaseline.com.

Note: By completing a purchase on our site, you agree to the terms outlined in this Final Sale Policy.

You can always contact us for any return question at info@urbanbaseline.com.